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FAW E-Learning Courses

Frequently Asked Questions

International FAQs - Introduction to Football Coaching Certificate

Download the FAQs here -FAQs for the International Course - Introduction to Coaching Football Certificate

FAW C Certificate and B Licence Transition Workshop FAQs

Download the FAQs here -FAW C Certificate and B Licence Transition Workshop FAQs

Q) Is this e-learning programme free?

A) No, you have to pay to access this course, unless your club has paid for your training.

Q) What do I need to attend the online learning?

A) You just need access to a computer or a tablet device with Internet connection in order to take part.

Q) Can I access these courses from any computer?

A) Yes, all you will need is an Internet connection and your account login information. The e-learning programme and its courses allow you to access them wherever your computer/tablet is: at home, at work, on the road; anywhere that you can connect to the Internet. There are no strict class times and you do not have to be online at a set time. You can log on to the system whenever it is convenient for you, at any time, day or night. You can complete full courses or small sections - you decide - but please note that all topics must be completed before your practical award day, unless otherwise stated.

Q) Will you send me books, CDs or DVDs?

A) No, all materials are available online for you to access or download.

Q) Will e-learning work on my smartphone, tablet and other handheld devices?

A) Yes, the E-learning will work on Apple and Android smartphones and smart devices. We recommend using a PC, Mac or Tablet device to undertake your learning due to the larger screen size as various interactions are required with the courses.

Q) If I close a course halfway through, do I need to start from the beginning again?

A) No, the learning courses are designed to resume from where they left off, if you click Yes when asked. The learning courses will resume even if you use a different computer or tablet. However, if you have exited a course test before the end, you will need to start from the beginning.

Q) How will the courses be taught?

A) The courses are online and self-directed. They are fun and interactive with full audio voice-over.

Q) Are the courses available in languages other than English?

A) No, but our courses will soon be launched in Welsh.

Q) Can I translate and adapt the course materials for my own purposes?

A) No, all intellectual property and copyright is retained by the Football Association of Wales (FAW) and Prospect Training Services (PTS).

Q) Can I take an individual unit without signing up for the entire course?

A) No, you will need to undertake the whole of the course.

Q) Will I receive a certificate for finishing the course?

A) Once you have successfully completed all of the online theory courses, attended the practical assessments and completed the Evaluation Form, your tutor will mark you as complete. After this an electronic certificate will become available on your profile which you can then print out.

Q) Can I buy a printed certificate?

A) Yes, for an additional cost you can purchase an official FAW certificate of completion.

Q) Does this programme replace any academic courses?

A) The courses are designed to deliver the theoretical elements for your coaching training. It is specially designed to work alongside your practical sessions to ensure your knowledge and understanding is up to date before you undertake your practical delivery. This ensures your training is delivered in a balanced and flexible way.

Q) What software do I need to run the course?

A) No software is required, you just need a supported Internet browser. We recommend using Google Chrome when running our courses.

Q) Which Internet browser should I use?

A) We recommend using Google Chrome when running our courses. If using Internet Explorer, you will need to use version 8 or above.

Q) What if I have a slow Internet connection?

A) If you have a dial-up connection (for example, with a modem speed of 56kbps) the course will not run. The minimum modem speed required is 256kbps (0.2mbps) which is the lowest speed for most broadband connections. If you have a broadband speed of 1mbps the course will run, but the video element will take time to load and/or may by jumpy. For optimal viewing, we recommend a connection speed of at least 1-2 mbps. If you are unsure, you can check your Internet connection speed here:

Q) What if I don’t have an Internet connection?

A) Our online courses are currently only available via the Internet from our website Many libraries and coffee shops offer free Wi-Fi. Or look out for our advertised FAW Coach Education drop-in centres for IT support.

For further information please contact our coach education administration team at Dragon Park on 01633 282 911.

Q) I need help with finding my course.

A) Please see the Help page.

Q) My course is is playing up and the text is not displaying properly.

A) Please check you are using the most up to date version of your browser, ideally you will be using Chrome. If you still have problems please clear your browsers cache, instructions for doing this can be found at: